Frequently Asked Questions
Find answers to your questions about our designer collections and ordering process.
How do I find my correct size for a Sherri Hill dress?
Since formal wear sizing often differs from everyday clothing, we recommend following our specific size chart. Please have your bust, waist, and hip measurements taken by a professional tailor to ensure the most accurate fit.
Are the dresses shown online authentic Sherri Hill designs?
Yes, we are an authorized retailer. Every dress purchased through our official store is a genuine Sherri Hill gown, featuring the high-quality craftsmanship and signature branding our customers expect.
What is your return policy for formal evening wear?
Due to the delicate and specialized nature of our gowns, we typically offer a limited return window. Items must be in original condition with all tags attached. Please review our detailed Return Policy page for specific timelines and restocking fee information.
How long does shipping take for a special occasion dress?
In-stock gowns typically ship within 2-3 business days. For pre-orders or custom color requests, shipping times vary based on the designer's production schedule. We recommend ordering at least 8-12 weeks before your event.
Do you offer international shipping?
Yes, we ship our collections worldwide. International shipping rates and delivery times are calculated at checkout based on your location and the weight of the package.
Can I track my order once it has been placed?
Absolutely. Once your order has been processed and shipped, you will receive a confirmation email containing a tracking number and a link to monitor your package's progress.